Privacy policy

Welcome

Effective Date: 23rd January 2025

1. Introduction

This Privacy Policy explains how Pikpalvelu Oy (referred to as “we,” “our,” or “us”) collects, uses, and protects the personal data of customers who use our services through our apps, PikGo (for riders) and PikGo Driver (for drivers). We are committed to maintaining your trust and safeguarding your personal data.

Our company details:

• Company Name: Pikpalvelu Oy

• Business ID (Y-tunnus): 3420221-7

• Address: Vanha Tienhaara 1 A 40, 02940 Espoo, Finland

• Email: [email protected]

• Phone: +358 41 319 3467

2. Data We Collect

We collect only the information necessary to provide and improve our services. This includes:

a. Information You Provide:

• Contact details: Name, phone number, and email address.

• Profile information: Language preferences, saved addresses, and communication preferences.

b. Automatically Collected Data:

• Geolocation data: For real-time location tracking to connect you with drivers.

• Device information: IP address, device model, and operating system.

• Payment details: Payment methods and transaction amounts (handled securely by Stripe).

c. Information from Other Sources:

• Feedback and ratings from drivers.

• Referrals provided by other users.

3. Purpose of Processing

We process your personal data for the following purposes:

1. Service Provision: To connect you with drivers and ensure seamless transportation services.

2. Payments: To facilitate secure payments via Stripe or other payment systems.

3. Customer Support: To handle inquiries, resolve disputes, and improve service quality.

4. Safety and Security: To monitor ride statuses and ensure customer safety.

5. Marketing and Notifications: To notify you of updates and promotional offers.

4. Legal Basis for Processing

We process your data under the following bases:

• Contractual necessity: To provide our services and fulfill our agreement with you.

• Legitimate interest: For service improvement and safety measures.

• Legal compliance: To fulfill legal obligations, such as fraud prevention.

5. Data Sharing and Recipients

Your data may be shared with the following parties:

• Drivers: Name and geolocation shared during active rides for identification.

• Payment Providers: Stripe processes your payment data securely on our behalf.

• Legal Authorities: If required by law or to protect rights and safety.

We do not sell your personal data to third parties.

6. Data Retention

We retain your personal data only as long as necessary for the purposes stated:

• Account-related data is retained while your account is active.

• Financial data is stored for up to seven years for compliance with tax laws.

• Data related to rides is anonymized after three years.

7. Your Rights

You have the following rights regarding your data:

• Access: Request copies of your personal data.

• Correction: Update incorrect or incomplete information.

• Erasure: Request deletion of your data, subject to legal requirements.

• Portability: Request transfer of your data to another service provider.

• Objection: Object to the processing of your data under legitimate interests.

To exercise these rights, email us at [email protected].

8. Account Deletion

To delete your account, send a request to [email protected]. Accounts will be permanently deleted within 90 days unless legal or regulatory requirements prevent deletion.

9. Security

We use encryption and other security measures to protect your personal data from unauthorized access and breaches.

10. Changes to This Privacy Policy

We may update this policy from time to time. Any changes will be communicated via our app or website. Continued use of our services constitutes acceptance of the updated policy.

In Finnish:

Tietosuojakäytäntö Asiakkaille

Voimassa alkaen: 23. tammikuuta 2025

1. Johdanto

Tämä tietosuojakäytäntö selittää, kuinka Pikpalvelu Oy (”me” tai ”meidän”) kerää, käyttää ja suojaa asiakastietojasi sovellustemme, Pikgo (asiakkaille) ja Pikgo Driver (kuljettajille), kautta.

Yritystietomme:

• Yrityksen nimi: Pikpalvelu Oy

• Y-tunnus: 3420221-7

• Osoite: Vanha Tienhaara 1 A 40, 02940 Espoo, Suomi

• Sähköposti: [email protected]

• Puhelin: +358 41 319 3467

2. Keräämämme Tiedot

Keräämme vain tarvittavat tiedot palvelujemme tarjoamiseksi ja kehittämiseksi. Tämä sisältää:

a. Sinun Antamat Tiedot:

• Yhteystiedot: Nimi, puhelinnumero ja sähköpostiosoite.

• Profiilitiedot: Tallennetut osoitteet ja viestintäasetukset.

b. Automaattisesti Kerätyt Tiedot:

• Sijaintitiedot: Reaaliaikainen sijaintiseuranta yhdistämiseksi kuljettajiin.

• Laitetiedot: IP-osoite, laitemalli ja käyttöjärjestelmä.

• Maksutiedot: Tiedot maksutavoista ja maksutapahtumista (Stripe).

3. Tietojen Käytön Tarkoitus

Henkilötietojasi käsitellään seuraavia tarkoituksia varten:

1. Palvelun Tarjoaminen: Yhdistääksesi sinut kuljettajiin.

2. Maksut: Turvallisten maksujen mahdollistaminen Stripesin kautta.

3. Asiakaspalvelu: Kyselyiden käsittely ja riitojen ratkaiseminen.

4. Turvallisuus: Matkojen valvonta ja asiakasturvallisuuden varmistaminen.

4. Oikeutesi

Sinulla on seuraavat oikeudet koskien tietojasi:

• Pääsy: Pyydä kopio henkilötiedoistasi.

• Korjaus: Korjaa virheelliset tiedot.

• Poisto: Pyydä tietojesi poistamista.

• Siirto: Pyydä tietojesi siirtoa toiselle palveluntarjoajalle.

5. Tilin Poisto

Poistaaksesi tilisi, lähetä pyyntö osoitteeseen [email protected]. Tilit poistetaan pysyvästi 90 päivän kuluessa, ellei lainsäädäntö estä poistamista.

For More Information:

Privacy Policy - Pikpalvelu Oy